Help: Squarespace support is unresponsive in our urgent ticket (48 hours)

[tarunmangukiya]

Our website has been down for more than 48 hours, and the Squarespace support team has not responded to critical support tickets. This has been a really frustrating experience.

Can anyone here please help us?

[_9za9]

You have control over your own DNS, Squarespace is only the platform. You need to log in and fix it!

[solardev]

What is your website? Is it hosted on a custom domain, and did that expire or break somehow?

There's not much we can do without your logins, but if I were you I'd check your DNS settings.