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by dx034
582 days ago
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> The Level 2 engineer was rostered on-call and therefore was not available on site at the time of the failure. Having exhausted remote intervention options, it took 1.5 hours for the individual to arrive on-site to perform the necessary full system re-start which was not possible remotely. Which shows that sometimes, remote isn't a viable option. If you have very critical infrastructure, it's advisable to have people physically very close to the data center so that they can access the servers if all other options fail. That's valid for aviation as well as for health care, banks, etc. Remote staff just isn't enough in these situations. |
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