[eostyx]

Wow, you're comparing Apple, a company that has had half a decade or more to setup a decent eStore to Google who has never personally sold devices till a few months ago?

The surprise, shock & horror!

Ever heard of the woes (which is a universal law which affects all businesses at some point) of "early adoption?"

[mikecane]

>>>Wow, you're comparing Apple, a company that has had half a decade or more to setup a decent eStore to Google who has never personally sold devices till a few months ago?

And why not? Is the entire process so arcane and mysterious that only Apple can do it? He could have used any other company as an example and probably settled on Apple since it's a top dog right now. But to excuse the incompetency of a multi-billion corporation like Google, which brags about how smart its staff is, is ridiculous. Some things are just so damn basic that not doing them either shows gross negligence or willful stupidity or I just don't know what. Google could have sorted this out well beforehand. There is just no excuse.

[flyinRyan]

This is a cheap cop out. Customer service is a known entity. Dell had better support at a much younger age and with a hell of a lot less money.

[marbletiles]

Google has been selling devices for years, not months. And, yes, I actually agree it's unfair to compare them with Apple -- but that's what the market will do, and the market doesn't care about fairness.