Your participation in the multiple threads about this tonight is extremely suspicious if you're not someone who has a vested interest in preserving the integrity of Netflix's brand, as both a product and an employer.
It’s not unwarranted IMHO: you’re paying a premium for what is assumed to be top-tier talent and engineering rigor. It is reasonable to expect a higher return for that investment.
For the people who care about it (personally, I do not in this case, but there is others where I do), this is not just 'one bad night'; it is exactly the sort of event which justifies the premium.
<curmudgeon> I see we are fully into the post-accountability world. </curmudgeon>
At the very least, the customers deserve an explanation of what highly-improbable circumstance led to the unfortunate outcome, if the claim that "it's not right" is to be considered justified.
I’ll say though … Live streaming is a radically different tech challenge than serving static content.
And this fight was the first live streaming event Netflix has ever done.
Let’s not trash our HN friends, since many Netflix engineers are active on HN.