[underwater]

In my experience, most of the time this can be solved by resetting expectations. Once people learn that asking basic questions won’t open them up to mockery, things move a lot smoother for everyone.

After all, a culture on 1:1 communication has a lot of downsides. The same question gets asked repeatedly, replies don’t become searchable, the same people (usually the most experienced) end up being constantly tapped for answers

[swader999]

That's key, it has to be considered safe to ask questions. Anyone mocking or showing contempt to another on a channel would be immediately reprimanded in private by managers at my company.