[ale42]

A small thing that might be useful: allow users to get a regular phone number to call. Most users probably won't need it, some will, and when they need it and there's no number, it's extremely frustrating for the (potential or current) customer.

Example: in most cases, I don't have a microphone or headset on my office desktop PC (don't need it, we don't do zooms), have very slow internet access on my smartphone (forget OnAir calling with it, and anyway it would be too much friction to reopen the same web page on it just to call), but have a very well working landline phone nearby.

One possibility you might think about is to get a VoIP number terminated at your server (and possibly a free 1-800-xxxx but those don't necessarily work from abroad), where people can call, enter a code displayed by the OnAir client in the web page (like an extension ID, but it might be random if there's a value in obliging people to come to the web page before calling, e.g. to limit spam calling), and once done they'd be connected as if they were calling through the web page. The limitation with this solution here is that you'd need a number for each country you want to support, as international calls easily get expensive, especially from mobile.

[paxys]

Why does that need to be part of the app? You can just put a phone number on your website next to the call button.

[nutanc]

We actually do that. We have just released a web widget which maps to your current phone number IVR or voice bot flow. Have put a quick link on our web site at the bottom left corner, not clean ,but works :)

https://ozonetel.com/ind/

[rexpop]

I believe in this example, OP is requesting a phone number dedicated to the onair coupling. So the "dedicated" number would serve as a prophylactic managed through onair.

[yawnxyz]

actually I'm curious about how to get a business-related phone number like this? Does Google Voice do this, but also support round-robin, transcriptions, and webhooks?

[paxys]

You don't need a fancy service for this. Every phone operator supports it out of the box.