[gmays]

Good analysis. One correction though, EmailOctopus does offer auto-plan downgrades. Screenshot of the billing page on our account: https://share.cleanshot.com/VJdQPrjP

After trying a few also we ended up with EmailOctopus because of simplicity (we only send plain text emails) and cost. The trick was using their Connect [1] plans so it could send via our AWS account, which is cheaper (we pay $30/mo for the 10,0000 subscriber plan).

I also tried Loops and wanted to love it since they're perfect for SaaS companies, but back when I tried them we just got a ton of spam subscribers since they didn't have any built-in mitigation, so our list (and cost) grew.

But that was in their very early days, so I assume they've resolved it by now and I'd like to try them again at some point since they're much more modern and purpose-built for SaaS (and a YC company).

[1] https://help.emailoctopus.com/article/161-what-is-emailoctop...

[jonathanbull]

CEO of EmailOctopus here. I was just about to offer this clarification, so thanks for commenting! Confirming that we offer auto-plan downgrades (and if you prefer it to not be automatic, as a lot of people do, you can manually increase/decrease your tier at any time).

[qingcharles]

I have a free account with you guys and your customer support has been top-notch, so thank you.

[steve-benjamins]

Great point. Thanks for sharing.

(I originally considered it “not automated” because it wasn’t on by default but that’s a bit harsh in hindsight. )