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by fnordpiglet
584 days ago
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We have built quite a few highly useful LLM applications in my org that have reduced cost and improved outcomes in several domains - fraud detection, credit analysis, customer support, and a variety of other spaces. By in large they operate as cognitive load reducers but also handle through automation the vast majority of work since in our uses false negatives are not as bad as false positives but the majority of things we analyze are not true positives (99.999%+). As such the LLMs do a great job at anomaly detection and allow us to do tasks it would be prohibitively expensive with humans and their false positive and negative rates are considerably higher than LLMs. I see these statements often here about “I’ve never seen an effective commercial use of LLMs,” which tells me you aren’t working with very creative and competent people in areas that are amenable to LLMs. In my professional network beyond where I work now I know at least a dozen people who have successful commercial applications of LLMs. They tend to be highly capable people able to build the end to end tool chains necessary (which is a huge gap) and understand how to compose LLMs in hierarchical agents with effective guard rails. Most ineffectual users of LLMs want them to be lazy buttons that obviate the need to think. They’re not - like any sufficiently powerful tool they require thought up front and are easy to use wrong. This will get better with time as patterns and tools emerge to get the most use out of them in a commercial setting. However the ability to process natural language and use an emergent (if not actual) abductive reasoning is absurdly powerful and was not practically possible 4 years ago - the assertion such an amazing capability in an information or decisioning system is not commercially practical is on the face absurd. |
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Apps that use LLMs or apps made with LLMs? In either case can you share them?
>which tells me you aren’t working with very creative and competent people
> In my professional network beyond where I work now I know at least a dozen people who have successful commercial applications of LLMs.
Apps that use LLMs or apps made with LLMs? In either case can you share them?
No one doubts that you can integrate LLMs into an application workflow and get some benefits in certain cases. That has been what the excitement and promise was about all along. They have a demonstrated ability to wrangle, extract, and transform data (mostly correctly) and generate patterns from data and prompts (hit and miss, usually with a lot of human involvement). All of which can be powerful. But outside of textual or visual chatbots or CRUD apps, no one wants to "put up or shut" a solid example that the top management of an existing company would sign off on. Only stories about awesome examples they and their friends are working on ... which often turn out to be CRUD apps or textual or visual chatbots. One notable standout is generative image apps can be quite good in certain circumstances.
So, since you seem to have a real interest and actual examples of this, I am curious to see some that real companies would gamble that company on. And I don't mean some quixotic startup, I mean a company making real money now with customers that is confident on that app to the point they are willing to risk big. Because that last part is what companies do with other (non LLM) apps. I also know that people aren't perfect and wouldn't expect an LLM to be, just want to make sure I am not missing something.