[mdgrech23]

100% hear this and I know as a developer at a big company I have no say over the business side of things but there's probably something to be said for we should all push for clear logical business processes that make sense. Take something like a complicated offering of subscriptions, it's bad for the customer, it's bad for sales people, it's bad for customer support, honestly it's probably even bad for marketing. Keep things simple. But I suppose those complexities ultimately probably allow for greater revenue as it would allow for greater extraction of dollars per customer e.g. people who met this criteria are willing to pay more so we'll have this niche plan but like I outlined above at what cost? Are you even coming out ahead in the long run?