[jfengel]

It is definitely nerve-wracking. But when things are going well, there's a kind of zen to it. They have the advantage of doing the same thing every day. They know the plan, and they stick to it.

Until something goes wrong with the plan -- somebody calls out sick, the refrigerator fails, an order gets messed up and has to be re-cooked -- and the rhythm gets disrupted. The dining room is full so new orders are getting backlogged, and more mistakes get made because you're off your game...

It's not for the faint of heart. It doesn't have to be as unpleasant as some TV shows make it out to be. But it's a whole different kettle of fish from cooking at home.