[cadence-]

It might not always be possible to directly translate it to revenue, but in my company, we started using an RAG system to help the Customer Support team answer inquiries. It replaced the old Knowledge Base articles search system, and it improved the number of processed inquiries by about 30%. This decreased customer support times and probably helped make customers happier, which is a pretty nice win, even if it would be pretty much impossible to attribute any revenue numbers directly to it.

[soco]

My experience says, soon there will be a reduction in the company of the customer support jobs, bringing the customer satisfaction on par to before aka lower, but with slightly more money in the shareholders' pockets.

[asdev]

is this custom built or are you using a third party system that integrates with Zendesk, Intercom etc?

[cadence-]

It's a custom-built Slack bot that uses our KB articles, and previous customer tickets, to formulate responses and find links to relevant data. Our Customer Service staff uses those generated responses to write actual replies to customers. We currently don't have plans to let the system respond to customer queries directly.

[dgfitz]

So a really knowledgeable, specific search engine without ads or a customer base.

I hope you don’t pay for that service, you could train and run it yourself in… a week?