[alsetmusic]

> “Why is there no free trial?”

> We introduced a 14-day free trial once, but it introduced a lot of support and admin, while not growing revenue much. It didn’t make a lot of sense and we removed it, but we might try again in the future.

Well, I'm sorry, but in this landscape (browsers everywhere), you need to demonstrate execution and value to me first. Same reason I won't create an account to test drive the Arc Browser. I'm intrigued, but I'm not giving up a damn thing until I know I'm not getting a pile of garbage.

I say this as someone with many paid licenses and subscriptions.

[bachmeier]

They're saying lots of people try the product and they all conclude it's not worth paying for. Not exactly something that makes me reach for the credit card.

[alsetmusic]

Thanks for the info. It’s reassuring to hear that I’m not making a mistake and missing out. I’m curious if you can say where you’ve heard this negative feedback? I hadn’t heard of the browser before yesterday.

[danpalmer]

I agree, I understand the perceived cost of running free trials, but that's just what marketing costs. You can't expect to turn off free trials but retain the same growth. Of course at such a small scale other factors may dominate and they may not notice it holding them back, even if it is.