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by rickyc091
587 days ago
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I ran into a similar situation, but it was with UPS. UPS "lost" my package and it went back and forth between several locations. It was never marked as delivered, just forever in transit. I even got a call from someone claiming to be UPS to see if my package was delivered. I contacted Apple and the same thing happened, they couldn't do anything. Talk to UPS. UPS said talk to Apple. Both parties kept blaming the other party. UPS said internal investigation yielded nothing. I was telling them it clearly still said in transit and it's bounced around for several weeks. They said maybe it'll get there eventually. I contacted Tim Cook's email and someone from the team responded and worked with me through the situation. Fortunately, we had a lucky outcome, and we got our payment refunded, but the entire ordeal took around a month and lots of calls to the CS/live chat support. |
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