[m000]

I believe the results of this policy should have a measurable effect on the number of complaints/customer support cases and they are definitely taking notice of that.

But it's not that anyone will take action. This is exactly the expected outcome: Pay less for courier wages in USA/Europe, and keep the much cheaper (and probably outsourced) customer support hotline busy.

On the contrary, it would be more likely to take action if the complaints are not high enough. This means that they could squeeze the schedule of their couriers a bit more.

[flumpcakes]

I recently got my entire shipping costs refunded because I paid for next day delivery and the driver said they "missed me" and the proof was a photograph of a different address. I was surprised it was that easy to get the money back from the seller. I was incensed as I had spent the entire day waiting.

[alsetmusic]

I paid for next day before a long holiday weekend and got my (time sensitive) item five days later. I was unable to get a refund. Maybe I should have called again to speak to a different rep. This was UPS.