|
|
|
|
|
|
by Aachen
590 days ago
|
|
|
Took me a couple reads to put this one together. Based on that you mention being able to see they're associated with someone else's account, you mean that you got a unit that was not factory reset before being given to you right? (And you can't do it yourself because they're Apple-locked for theft reasons.) Not that it got stolen and now you can't find it? Then you say you went to the store, were given a replacement, and it turned out the same. You didn't try out in the store whether these ones are functional? Which makes sense because why wouldn't they be, but could have saved the trouble. You haven't tried going back to that store, perhaps even at the same time and day of week so that you are likely to get the employee who remembers that they provided support in this situation (by handing out a replacement unit, in this case)? Then you could immediately try out, before taking it out of the store, whether this unit is functional Either way, they have an obligation to meet the claims put out in marketing statements, including features like FindMy since they say on the website it can do that. If you've exhausted the easy options, you can always take it to something like small claims and get at least a refund that way. Often, a letter saying you intend to suffices |
|
|
The unit was brand new, however it got somehow linked to some other iCloud account the second I connected it to my phone (which is not an iPhone). Well, the message I got indicated "You cannot use FindMy because the Airpods are linked to another iCloud account" or something like that.
I discussed with the same employee who helped me initially. They called a couple of their colleagues, and because nobody there could do anything to solve the issue, they gave me a phone number telling me this was the only option left.
It was clear to Apple there was an issue on their side, and that they needed to provide a solution. This has never been disputed.
> Either way, they have an obligation to meet the claims put out in marketing statements, including features like FindMy since they say on the website it can do that.
Absolutely, and I made sure to remind them this.
> If you've exhausted the easy options, you can always take it to something like small claims and get at least a refund that way.
Indeed, that could be an option. I just gave up as I was exhausted from spending over 10 hours just for this. At some point, it wasn't worth the effort anymore. But maybe this is what they are expecting us to do.