[baoluofu]

I had a similar situation earlier this year with an iPad delivery. The delivery company missed the target date, then the following day I got a notification that it had been delivered - it hand't been - despite actively following the tracking of the driver in their app and seeing him not come to my house and drive away after delivering to various properties near me, as well as actively watching out for the driver when he was close enough.

The delivery company themselves were extremely unhelpful. Apple on the other hand was very understanding and helpful. It took a few days for them to go through the necessary process with the delivery company, but once done they sent out a replacement, critically with a different delivery company. Apple was proactive in keeping me updated throughout, and always seemed to side with me over the delivery company.

The only snag after that was the pre-purchased Apple care was tied to the undelivered iPad, so it took about a week for one of their specialist teams to transfer it over to the replacement.