[lrem]

I’m about to buy a Mac and it will be in the physical store, but for a different reason. In Switzerland if you buy online, you cannot make a return in store. Got a DoA Mac last November. Four people spent a total double digit number of hours on the phone with Apple, who were incompetent to the point it looked like malice. E.g. after taking about half an hour of my time, the lady decided my claim is legit, but she cannot process it because she’s in the wrong country(I called the Swiss number, they never told me they’re transferring the call abroad). But she’ll transfer me to someone who can just press a button now… After a couple minutes of music the same lady picks up, tells me she cannot find Switzerland in the list of countries, so I need to hang up and start from the scratch. In the end got my money back, but it was processed only in the February cycle.