[julianeon]

Above a certain company size however I think what he’s describing is not avoidable. In a less than 0.5k person company you’ve very close to the company. In a > 10k person company there’s no way: there’s a lot of layers to the company and often can’t “touch” the customer as an employee. The nature of the job is mediating how the layers interact: you can’t reduce that complexity out of it.