[hinkley]

And the user may also not be the customer. Which is why UX and DevEx are so much more difficult. If you’re a person making a piece on commission, what the buyer wants and needs can be different and you can get to the end and they are still unhappy.

But if you’re working for a boss, they can get in the way. It’s not enough that you do what the customer wants, you have to do it my way, even if that prevents the customer from getting what they want.

And if the “customer” is buying the item for someone else, that indirection can result in failure as well. Which often happens when you make custom software for businesses. Their boss wants what he wants, and that’s not what his employees want.

[WWLink]

> And the user may also not be the customer. Which is why UX and DevEx are so much more difficult. If you’re a person making a piece on commission, what the buyer wants and needs can be different and you can get to the end and they are still unhappy.

This is exactly we end up with MS Products like Teams and Windows Phone 7/8 lol. A lot of MS stuff is built to sell to the companies not the employees.

[antupis]

And it is working generally very well if you compare GCP and Azure. DX is much better at GCP but Azure does stuff that companies care much better and is 2x bigger.

[hinkley]

MS offers bundle deals to managers who eat that up like a 1980’s TV wife bragging about how she “saved” the family $300 by buying $1000 of shit they didn’t need.

It’s been their schtick practically from the beginning.