[transcriptase]

I’m getting sick of the “take no responsibility for human or computer mistakes by creating automated processes where fixing the mistake manually can’t be done or hurts a KPI”.

FedEx lost my package. Apparently there’s no process to flag it missing without being able to physically scan the missing item (???). It’s permanently marked as “out for delivery”, so all of their systems tell you everything is fine and actively work against you ever reaching a human.

Meanwhile the sender has an automated system that checks the FedEx tracking number, sees “out for delivery”, and does the same thing. Even when I do reach humans at both FedEx and the sender it’s obvious they can’t do anything except sympathize with the situation.

I feel like I’m part of some sort of psychological experiment at this point.

[freedomben]

Yeah, this is especially maddening because drivers are just people, and people can easily make mistakes (or in some cases, straight up steal the package).

And even if it does eventually get straightened out, it will be weeks and weeks until you get the replacement (or original). This has happened to me with very time sensitive things where I paid for expedited shipping. Well the re-shipment went out via slow-boat ground, and they wouldn't send it out until the original was fully returned to sender. And ... no refund on the expedited shipping.