[nomel]

I don't see how this is negative PR. It's an effective, positive, advertisement for anyone actually interested in the service (business or personal): "Oh wow, it could replace a reporter? I should try it!".

The purpose of technology: reduce human effort. But, technology is always unpopular to those whose efforts are being reduced.

Now, is it possible for their AI to replace them is another question. What sort of reduction for headcount/time spent, without a negative impact on quality, is a better question. But, a question that people that hear this might be asking now.

And, to be fair, I don't know anyone who enjoys simple facts being wrapped in corporate bullshit. What would be better verbiage? I think it's refreshing that it was stated directly, rather than some nothing statement about striving to do good and support customers without responding to the issue at all, as is usually the case.