[magicalhippo]

We went live with our largest client to date by far recently. Initially they wanted a ton of customizations and integrations. However, since we're a relatively small company punching above our weight, we pushed back hard on stuff where we felt they could follow our standard flow and integrations which hundreds of other customers use.

After we went live they thanked us for this, as it had forced them to rethink their processes, and they were pleased it had led them to much better and more optimized ways of working.