[yawpitch]

You were asked for bank statements and you gave them not-a-bank statements from another online payment processor… from Stripe’s POV you look like a reasonable approximation of a money launderer.

A legitimate business should be able to provide statements from a legitimate bank on request. Assuming you are legitimate and your Payoneer account ultimately ties to an actual bank, appeal to Stripe with that extra data and plead overwork fatigue.

[drmustafash]

Thanks for the feedback. Stripe asked for the statement from the bank used for payouts, which for me is Payoneer, so I sent that. If they’d asked for a personal bank statement, I’d have happily provided it, but their request specifically focused on my payout account.

When I opened the account, Stripe support confirmed that using Payoneer was fine, and since I don’t have a U.S. bank account, it was my only option for payouts. I run a legitimate business, and Payoneer conducts full KYC checks, so there's no question of money laundering.

[outsomnia]

This isn't stripe customer service, nobody here can change your situation.

[drmustafash]

I know this isn’t Stripe support, but I’m out of options. Stripe cuts off support access for closed accounts. I’ve emailed them multiple times, offering to provide additional documents and PayPal statements, but I haven’t received any response for over a month.

[Cypher]

you might have been listed as high risk and set to lowest priority if not mute.

[drmustafash]

Yes, they cut off support for closed accounts