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by lelandbatey
601 days ago
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I have seen data work well, but it only worked well in a situation where we had management focusing on two very tangible things that even the CEO could verify (since the CEO did know the product). Those tangible things were: 1. Accurate, auditable billing down to per-chargable entity/event 2. Dashboards for each customer that reflect THE SAME numbers as we generate in #1, so customers could see relevant info quicker than just waiting for the bill from #1 The only reason those things were valued and made a focus though was because a HUGE customer threatened to completely drop our company because that customer did an audit and noticed that we had overcharged them 3% because we were actually billing them on estimated numbers. That led to our CEO being personally yelled at by a much larger CEO, and our CEO (to his credit) didn't blame us (we'd raised the alarms that the bills were estimates and not auditable) but did say "this can never happen again, I trust you, do whatever needs to happen to make sure this never happens again." And once we had #1 solid and tight, we were able to leverage that solid auditable data to generate solid dashboard numbers that always squared with what showed on the bill. |
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