[radicalbyte]

Amazon helped instantly however my mistake was talking to Apple. They didn't even ask if I'd spoken to the retailer. I was, at the time, focused on just getting it fixed as I needed to get the data off of it (the entire Apple + external monitors thing is also a shit-show, terrible UX, terrible design and terrible documentation).

I'll keep buying from Amazon as their support is great and prices competitive. I don't trust Apple buying from them directly.