[trimbo]

10 years ago, the Genius Bar would fix my problem to my satisfaction in almost no time -- whether or not I had Apple Care. They'd send it off for repair immediately or fix it in less than an hour. 2 out of 3 iPhone 6 that had an issue, they just handed me a new device.

Today, Apple wastes my time.

Instead of the old experience of common sense, today the repair people apparently must do whatever the diagnostic app on the iPad says. My most recent experience was spending 1.5 hours to convince the guy to give me a replacement Airpods case. Time before that was a screen repair where they broke a working FaceID ... but then told me the diagnostics app told them it didn't work, so they wouldn't fix it.

I'm due for another year of AppleCare on my MBP M1, and I'm leaning towards not re-upping it. Even though it'd be 1/20th of the cost of a new one, I don't want to waste time arguing with them anymore.