[JakeVacovec]

Yes while the regulations for e-mandates had good intentions it makes recurring transactions more difficult. They've relaxed it a bit by increasing e-mandate cap from INR 5k to 15k (~$180 USD). If the transaction is below ~$180 then it is the issuing bank's (HDFC, SBI, etc.) responsibility to notify the customer 24 hours in advance. If over ~$180 then the customer needs to essentially approve each payment.

We have two approaches to this (1) we implement custom communication plans to notify customers in advance, day of, and in the days after with a multi-channel approach [email/sms] and (2) to switch offering to multi-month, annual, or semi pre-paid. Solution ensures a consistent and proactive approach if above the e-mandate cap and (2) reduces the frequency of customer intervention.