[otterley]

I'm guessing they were covered under warranty, but the cash-equivalent costs were listed.

I think the bigger problem here is the inconvenience. You don't get much value out of the thing you purchased if it's in the shop most of the time. Plus you have to take time out of your day to bring it to the shop (if it's even possible) or wait for a tow truck to come get you if the vehicle is immobile or unsafe to drive, and then find a way to get home.

Warranties pay for parts and labor, but they don't cover incidental expenses, or more importantly, your time.