[toddmorey]

I love that he's shaking things up. However, he needs to find a better partner to work with on the technology side of things. I tried to purchase tickets for one of the shows listed as available, and it then told me it was actually sold out. Another show let me get further, but then told me my session had already expired (less than 1 min later). Finally, I was able to select ticket options and no 2 adjacent seats were available. It was a lot of effort to discover what they could have told me on the show listing page, and I don't want to spend all the time it would take to check all the other shows.

[Androsynth]

Contractors not dogfooding their apps is common. I would think that if you sent that exact paragraph to him through some sort of feedback/contact form from his website, he may actually realize that there are some poor UI flows.

[jbigelow76]

Ticketmaster has had most of the issues nailed down for 12 or so years. Nobody ever said disruption wasn't messy :)