[aabhay]

In their defense (and I don’t defend Google often), addressing this really well means:

- knowing all the complexities of every local, state, federal, international jurisdiction that might interfere with the whitelist

- awareness of the content in question which could be millions of subpages

- a customer support team that is definitely not incentivized based on tickets triaged per day, but is somehow incentivized to spend hours on “whale” tickets.

- going through ticket history and solving the problem for everyone now that its policy to solve this

- dealing with the inevitable rush of fraud that follows every tiny change in google systems