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by fasa99
607 days ago
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My Tomtom GPS is like this. I have an older model. "Lifetime maps". For many years, plug it in, new map, download done. Eventually I try to update it and it says "oh no, do you want to buy a map!?". I mean. What? Doesn't even cost anything to the company to keep on giving me free maps - well I guess it's lost revenue if that they could earn by dishonoring the agreement, which is what they did. Clearly meant to extract more money from me in map purchase or to buy another "lifetime" map. I have another TomTom on my other vehicle (despite the shitty practices, their kit doesn't randomly crash like Garmin in my experience) which about every 2 days nags me about an update. So here I am, newer model is way too aggressive with updates all the time, old "lifetime map" model is a disaster. What it is here, is there needs to be legislation that if a company uses "lifetime" or equivalent word in marketing, they are on the hook for life to honor that, with some prescribed action to make customers whole if they should want to drop it. Now a good guy legend in this field, craftsman tools, for many decades in america people would buy craftsman from their sears knowing they could always go back easily and get a replacement. Sears in the day was like if Wal mart and amazon was the same company. An institution. |
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