[akdev1l]

> Sure, but you can also go to a Slack channel and get help from the people who wrote the FOSS code you're using. > > For free.

Relying on volunteer support of varying degrees of quality for your business sounds insane.

Also at that point the business should really be donating or contributing to the development of the software otherwise it is considered what we call a dick move.

[EdwardDiego]

People within my company do contribute to the development of the FOSS software we rely on :)

> Relying on volunteer support of varying degrees of quality for your business sounds insane.

Given my experiences of Confluent paid support, and my experiences of the volunteer support around Kafka, I disagree.