[torginus]

Can you? While Amazon support is one of the better ones, you are still asking for an hour or two of time from a support guy who has no idea about your usecases or internal systems.

They usually tend to be genuinely helpful but are a far cry from solving your issues themselves.

[vishnugupta]

Given that AWS has been around for nearly two decades they have probably encountered and have a workaround/fix for 99.99% of the use cases.

Of course there’s a minuscule possibility of you having a new use case. But is that good enough reason to build your infrastructure? That is a business call you need to make.

[fxtentacle]

The problem is that if you're a regular-sized company, you will never reach any support person with experience inside AWS ;) And paying for Enterprise-grade support at a medium to small scale is probably more expensive than just hiring 1 skilled operator. And in the latter case, it then doesn't matter anymore if the problem takes 1 hour our 10 hours because your employee can take as much time as needed.