[squiffsquiff]

I realise this topic has been covered repeatedly but considering it from another angle:

As an engineer employed by third party companies using AWS, this doesn't look good. I don't care if the support people are in an office. I do care if they're available and know what they're doing. There are other cloud providers available. For new entrants, what's Amazon's unique selling point?

[dopylitty]

This is something I think people are missing but which is really important.

AWS is flailing now and pissing off all the competent workers. Those who have the skill will leave for newer gen cloud companies without the baggage like Fly or Tailscale or even Oxide. Or they'll start their own thing.

So do you really want your whole company's compute environment running on infrastructure managed by burnt out and low skilled people?

This might be the start of the migrations from the first generation infrastructure focused cloud services to the new more application focused services.

[ajajsjxkdndj]

I was relatively impressed with AWS support (business) back in 2016 or so. It’s been absolutely atrocious lately. Anecdotal of course.

[stephenr]

> what's Amazon's unique selling point

The same thing it's always been: cargo cult membership for tech bros who think Amazon invented renting virtual servers.

[rat9988]

I'm not sure what your argument is. I feel like you just wanted to bash amazon. If you don't care if the support people are in office, why are you concerned by the RTO news?

[happytoexplain]

This is a pretty strained framing. The parent didn't say anything ambiguous or illogical.

[squiffsquiff]

I'm concerned that Amazon is driving their best people away for a vanity metric that their customers don't care about- see 'The Dead Sea Effect'

[exe34]

rto causes the competent people to jump ship and keeps the script readers who won't/can't complain