[lmm]

At this point everyone needs to get in the habit of using small claims court. You can often do it online in a few minutes these days.

Make a good faith effort to get your problem addressed, and record the fact that you've done so to use in your hearing if it gets that far. Then just file the claim. Generally they fold immediately, and this way you incentivize actual customer service in the only language they understand.

[bryanrasmussen]

>At this point everyone needs to get in the habit of using small claims court. You can often do it online in a few minutes these days.

what country is this "small claims court" in? And are you sure this country's small claims works the way your country does?

[JumpCrisscross]

Not every state allows you to file small claims against people outside the state, FYI.

[RandomLensman]

What claim would there have to be to file on the scenario outlined?

[lmm]

Ah, I meant that post to be a reply to the ticket machine eating the 50 euro note.

[RandomLensman]

Thank you for clarifying!

[switch007]

I do agree but also feel if people did this en masse, that system would get a rate limiter. After 2 claims per year you would be barred for being "vexatious"

[maccard]

Being realistic, if you have these sorts of issues more than twice a year there's probably something wrong and you should fix that. Everyone has a few of those stories, but the only people who consistently have them are likely looking for trouble and picking fights.

[switch007]

And that's exactly the line and slander they would use when they bring in new legislation to stop "abuse" of the system. You've proven my point

[maccard]

And ditto - you came to my comment to pick a fight with something a decent number of people will agree with me on. You didn’t have to, but you decided this was a hill to fight on. My experience in dealing with the public has been that there are a very small number of people who will frequently push the boundaries of what the system is designed for, will scream bloody murder when things don’t go as they want, and will employ a scorched earth policy on handling the fallout. As a private business, you have the option to tell those people to pound sand (which I got much pleasure in doing ), but as a public body or organisation you can’t, but you need to ensure that one malicious user doesn’t topple the system for the rest of the users.

[switch007]

It was you originally who came to pick a fight, not me.

[immibis]

Only if the claims are illegitimate.