[itake]

I get it but if you’re a solo founder without VC backing, completely free accounts are really difficult to support.

Free users can create a lot of support tickets. This could be good or bad.

Free users may never convert to paying, which isn’t ideal for bootstrapped ML business with expensive cloud costs.

[Brajeshwar]

Try Community Support (Forum/Discord/Slack, etc) for the free tier. Support Tickets/Email for Premium.

[itake]

Creating features and fixing bugs based on Support feedback (Community Support or otherwise) may result in an amazing experience for the free tier, but not-as-good-as-it could be for your paid subscribers.

[adamaskun]

Wow, this really opened my eyes! I hadn’t thought about it from that perspective. hank you so much for helping me see that! I will completely remove subscription, change pricing model to credits, pay as you go.

[xiaoyu2006]

I think it's better to continue give some free credits for new sign-ups.

[adamaskun]

I have to redo logic for credits system, so might take a time, how many credits you suggest would be helpful to test is properly?