[kaycebasques]

You're getting a taste of the world that a lot of professional technical writers live in. Everyone seems to intuitively understand that you need docs, and that if you don't invest in docs it probably will be bad for the business, yet at the same time it's hard to concretely show business value. So technical writers are incessantly asked to prove their value, even though the managers subconsciously know that they're important for some reason. Over the years I have come to believe that docs are important simply because it's a primary mechanism for sharing knowledge across the company and to customers. Michelle Irvine has been doing great work quantifying this: https://cloud.google.com/blog/products/devops-sre/deep-dive-...

[johnathandos]

Thanks for sharing this post from Michelle, just shared it with some leaders at my company!