[jainvivek]

Ripple effects of success! How do you manage customer support for so many users in 3 different companies alone?

[buf]

I have them all wired up to helpscout. Then a contractor checks the inbox every 8 hours to clear them out. She covers the hours I'm asleep as well.

I also have it posting to a slack channel so we can quickly scan any urgent ones while I'm working.

Bugs pop in heavily on new feature launches but then it's the usual "my email didn't arrive" type of questions.