[gitaarik]

Well isn't that the thing about open-source software, that you can change the code and redistribute it? What is wrong about that? The WP Engine customers can ask WP Engine about that, it has nothing to do with Automattic.

Or WP Engine customers don't understand and are coming to Automattic for this? Well you can answer to refer to the WP Engine docs? You don't have to give them support if they're not your customer.