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by alephxyz 617 days ago
AFAIK you can extract the bearings from the bottom bracket with generic tools. So they should've been at least able to regrease or replace those. You can also find custom made bottom brackets online for 2-400€ if it comes down to that. But for an 8yo model from a big manufacturer you can find mass produced ones for a reasonable price. Maybe they just really wanted you to buy a new bike from them.