[MattPalmer1086]

I have worked in a small team that did exactly this, and it works well.

It's just a support rota at the end of the day. Everyone does it, but not all the time, freeing you up to focus on more challenging things for a period without interruption.

This was an established business (although small), with some big customers, and responsive support was necessary. There was no way we could just say "that thing that annoys you, tough, we are working on something way more exciting." Maybe that works for startups.

[bradarner]

Yes, very good point. I would argue that what I’m suggesting is particularly well suited to startups. It may be relevant to larger companies as well but I think the politics and risk profile of larger companies makes this nearly impossible to implement.