[pif]

> they banned me for absolutely no reason, I swear!

I tend not to believe the "no reason" part, but I still stand on their side when their privileges are revoked without human intervention and without a human customer support agent available by phone.

[elashri]

I tend to always assume that when people say absolutely no reason, they mean no reason provided. What makes it worse is that there is usually no way to know because they cannot even get to talk to someone. I understand that fraud detection people don't want to let their methods public but this became the norm for most/all companies.

[trabant00]

I myself was wrongly banned more than once by automated systems. Google even identified gmail pulling email over pop3 from another gmail account as an attack! Hilariously bad.

But think about it from the other perspective. Can they involve a human in every ban? Can they offer human support for appeals? You have nefarious actors with automated systems submitting malware and then automated appeals. How would Google or any other company cope with providing human support in every case?