[novitzmann]

Then ask yourself a question - how big of a support you gonna provide ? I would limit support hours to an annual amount you can accept, and treat larger needs beyond that limit as a separate development work order. Prepare a well-done documentation with examples, so you can say - for your own peace of mind - that support covers things not described in the documentation.

[jainvivek]

Due to nature of the product, most of the support is only needed during onboarding. Its pretty straightforward afterwards with full documentation available.

I guess I am not being able to generate enough trust in prospects even after 14 days no-question-ask-refund policy.