[8338550bff96]

Have the same experience with Microsoft support. The difference is the timeline is much shorter and when our issues don't get any traction our rep intervenes and escalates to engineers.

I understand that level-1 support for these orgs are basically documentation librarians. Cool. We pay an incredible amount for premium support, but whatever. It's fine. What matters is that we have a rep that is engaged and cares about us being unblocked and isn't going to let us flounder for issues their support team is not going to solve. Have never seen this level of commitment from Google.

[happymellon]

And as much as I dislike Amazon and the juggernaut of AWS, this is how they win me over.

It's rarely a complete black hole, and I have spoken to product engineers and owners for multiple lines.