[gouranga]

That sucks badly.

Similar thing happened to me a while ago with a vendor. When your management team summons you to ask why the hell their site is down, you can't point fingers at the vendor if their marketing literature says it doesn't go down.

Sticky situation.

[TazeTSchnitzel]

Can't you tell management that it isn't as reliable as they claim?

[gouranga]

I did. Unfortunately in the financial services industry, believing it means taking responsibility for it.

[its_so_on]

If you don't host your data in several alternative dimensions so that the same events wouldn't transpire in all of them - why not assume you'll encounter the occasional outage?

[gouranga]

If only people understood that fact. Unfortunately few do.