[focuser]

thanks for the feedback. Yeah I agree. However, imagine the AI becomes advanced enough to do it properly, would you still talk to it as a customer? My immediate thought is that I wouldn't because I know it's a bot. But on a second thought, the line would perhaps blur if the conversation is realistic enough.

[JohnFen]

Well, if I can't tell, then I can be tricked. But if I'm fooled into thinking a computer is a human and I discover that trick later, I will be angry with and avoid the entity that tricked me.

[focuser]

It's indeed wrong to try to trick people. But the real question is that if you already know that it's a robot, are you still be willing to talk to it? What if the robot sounds like this: https://podcasters.spotify.com/pod/show/linton-ye/episodes/C...

[JohnFen]

> if you already know that it's a robot, are you still be willing to talk to it?

In the absence of some sort of really compelling reason to, no I wouldn't. It would signal to me that the company doesn't actually value me enough to treat me as a person. Also, I'm not interested in having a "conversation" with a machine, but that's more of a personal preference sort of deal.