[EduardoBautista]

Both Facebook and Google provide customer support. I think people are just confused about who their actual customers are.

Hint: It's the advertisers.

[jeltz]

Sounds like you have not bought ads. No, they do not provide support there either. Maybe if you buy tons of ads, but not for smaller advertisers.

[rolisz]

Still a tiered support system: last year I started a side project and I wanted to advertise on Google. Created the AdWords account, with all the legal documentation and everything, it got banned in two days. All the support I could reach was bots. Luckily I had some friends at Google who could escalate internally....

[echoangle]

I bet they still have a level system for the advertiser support, there’s no way an actual developer reads the first message. Maybe for very large customers they have a dedicated support line, but not for a small business advertising on google.