[underyx]

I had the exact opposite experience with support, possibly the best one yet with any company.

I opened the live chat on the battery life support page and the chatbot asked (paraphrased) "Is your battery bad? Put in your email address". I put my email in and the next automated message was "Seems like your battery is underperforming, where should we send a replacement ring?"

I got my replacement a few days later.

[hakster]

Chiming in to say the same. Best support experience I’ve ever had with a company. Battery was lasting less than 3 days, talked to the bot for 2 mins and confirmation of a new ring being shipped was received a day later.

[walljm]

I had the exact same pleasant experience. I had a Gen 2 ring with battery issues, and support was fast and painless with a new ring on its way in a couple of days.

[grego61]

Same experience here. Support was effortless and new ring came quickly.

[smogg]

Same here. Got a replacement right away

[ErikBjare]

I have the same experience