[ajb]

In many industries it's standard practice to cause pain to one customer to avoid causing pain to all of them. If you've ever had work done on your house, a small guy who overruns will often bail out on your job ( and reschedule) rather than slip all the other customers he had lined up. so I can see why this guy decided to disable a directory rather than all the other customers in the server have slow service

The issue is that the economics are different: a roofer doesn't earn more by doing one big job than 4 small ones in the same time. But a big user is a better economic prospect to a service provider than the small ones. That's why this was clearly a dumb move