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by Spivak 619 days ago
Offering a "30 day free trial" doesn't really feel like a gift as much as it's an ad for the service trying to onboard customers. It's not a bad thing per se, just kind of in poor taste.
3 comments

There were just a few hours between Elon accepting to do it on X, and the update being deployed, I think they can be forgiven for not having it super polished. However, they've also explained that it's 30 days for now, as the end of that approaches, they'll re-evaluate to see if an extension is warranted. I recall them also mentioning refunds or maybe account credits for affected people if they've happened to pay already.
They probably used the free trial system for a quick release instead of having to build some new system for this.
I agree. Giving the equipment out for free*, 30 days free, and no return charge would smell of true disaster relief rather than promo.

* perhaps equipment charge after 30 days, or a half off on the equipment after 30 days. Those would very feel reasonable.

I have learned now from other replies that there is a free return. 2 of 3 criteria I stipulated are met.

Units being donated meets the first criteria, though that still relies on a donation. The logistics of returning the equipment is then also complicated too..

The equipment is properly free for many people and many people had previously bought it for backup.
> The equipment is properly free for many people

I'm curious how do you know this exactly, and how many is many?

There's people paying for it, the people using it are using it for free
Respectfully, that does not answer either question.